Privacy Policy

1. Introduction

FileSwitch ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our file conversion service (the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

2.1 Files You Upload

When you use the Service, you upload files for conversion. These files are processed on our servers solely for the purpose of performing the requested conversion. We do not read, analyze, or inspect the content of your files beyond what is technically necessary to perform the conversion.

2.2 Account Information

If you create an account, we collect your email address and a securely hashed version of your password. We may also collect your name or display name if provided. We do not store plaintext passwords.

2.3 Usage Data

We may automatically collect certain information when you access the Service, including:

• IP address (anonymized where possible)
• Browser type and version
• Operating system
• Pages visited and time spent on the Service
• Conversion types and frequency (without file content)
• Referring website or source

2.4 Cookies and Local Storage

We use cookies and browser local storage to maintain your authentication session and preferences. You may disable cookies in your browser settings, though this may affect the functionality of the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process your file conversions accurately and efficiently.
• Maintain your account and authentication session.
• Improve, personalize, and optimize the Service.
• Monitor and analyze usage patterns to improve user experience.
• Detect, prevent, and address technical issues, abuse, or fraud.
• Comply with legal obligations and enforce our terms.

4. File Handling and Retention

Uploaded files and their converted outputs are stored temporarily on our servers for the sole purpose of providing the conversion service. All files are automatically deleted within a reasonable period after conversion is complete. We do not maintain copies of your files beyond this retention period.

You may request immediate deletion of your files at any time. We do not guarantee the recoverability of any files once deleted. You are responsible for downloading your converted files promptly.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers: We use third-party infrastructure providers (such as cloud hosting) to operate the Service. These providers process data on our behalf and are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Protection of Rights: We may disclose information to protect the rights, property, or safety of FileSwitch, our users, or the public, as required or permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit (TLS/HTTPS) for all data transmitted between your browser and our servers.
• Secure password hashing (bcrypt) for account credentials.
• Access controls and authentication for all internal systems.
• Regular security assessments and updates.

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. If you delete your account, we will remove your personal information within a reasonable period, except where we need to retain certain information for legal or legitimate business purposes.

Uploaded and converted files are deleted automatically after a short retention period as described in Section 4.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information and account.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your personal information.
• Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, please contact us. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

The Service is not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to such countries, which may have different data protection rules than your country. We take appropriate safeguards to ensure your information remains protected in accordance with this policy.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit. This Privacy Policy applies only to the Service.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the email associated with this project.